Shipping & Returns

Within Australia

We charge a flat rate of 10.00AUD for all Australian orders. 

Please allow 7-10 business days for your order to be delivered.

Please note shipping time may also depend on public holidays, peak times and deliveries to rural areas.  

If your order is taking longer than the estimated time, please ensure you have provided the correct address, and check your local post office. Otherwise, please contact us at info@totheheartandback.com and we will gladly assist.

 

International Orders

We ship worldwide. We charge a flat rate of 20.00AUD for all international orders. 

Please allow 7-30 business days for your order to be delivered. 

If you would like an accurate estimated time for shipping, please contact us at info@totheheartandback.com. 

Please note shipping time may depend on public holidays, peak times, country, and customs.

If your order is taking longer than the estimated time, please ensure you have provided the correct address, check your local post office and customs. Otherwise, please contact us at info@totheheartandback.com and we will gladly assist.

To the Heart and Back is not responsible for any duty or tax incurred by customs in the country where the order is delivered.

 

Returns and Refunds

We hope you love your ‘To the Heart and Back’ purchase!

Please note we do not offer a refund or return for change of mind.

If you are unhappy with your purchase for any reason, please contact us at info@totheheartandback.com and we will gladly assist.