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Shipping & Returns

All orders are shipped from Australia. Please allow 1-2 business days for order processing. Shipping costs include all postage and handling charges as well as any applicable tax.

If you need your order urgently, please contact us at info@totheheartandback.com to see if we can get your order to you in time.

Each product has different shipping costs and estimated timeframes. Please see below for further details. 

 

To the Heart and Back Affirmation Cards

Within Australia

We offer two shipping services within Australia for our Affirmation Cards.

Standard generally takes 3-7 business days from the date of despatch for delivery. This service can take longer to deliver to some rural areas. We charge a flat rate of $5.95AUD. 

Express post generally takes 1-5 business days from the date of despatch for delivery. This service can take longer to deliver to some rural areas. We charge a flat rate of $7.50AUD. 

 

International

We ship worldwide. We charge a flat rate of $14.95AUD for all international orders. Please allow 15-25 business days for your order to be delivered. 

Shipping time may depend on public holidays, peak times, country, and customs. If you would like an accurate estimated time for shipping, please contact us at info@totheheartandback.com.

Please note To the Heart and Back is not responsible for any duty or tax incurred by customs in the country where the order is delivered. All applicable customs and import duties, fees, taxes and any other charges are the responsibility of the customer. 

By law, Customs require us to state the value of your order on the package and Customs have the right to release or deny release of your package, and in rare cases, they may also delay delivery.

If your order is taking longer than the estimated time, please ensure you have provided the correct address, and check your local post office. Otherwise, please contact us at info@totheheartandback.com and we will gladly assist.

Once we process your order, you will receive an email notification from us with a tracking number so you can track your items.

 

To the Heart and Back Journal

Within Australia

Our publisher distributes our journal direct. 

Please allow 7-10 business days for your order to be delivered. We charge a flat rate of $9.95AUD.

Please note shipping time may also depend on public holidays, peak times and deliveries to rural areas. 

If your order is taking longer than the estimated time, please ensure you have provided the correct address, and check your local post office. Otherwise, please contact us at info@totheheartandback.com and we will gladly assist.

 

International

We ship worldwide. Please allow 15-25 business days for your order to be delivered. We charge a flat rate of 14.95AUD for all international orders. 

If you would like an accurate estimated time for shipping, please contact us at info@totheheartandback.com. 

Please note shipping time may depend on public holidays, peak times, country, and customs.

To the Heart and Back is not responsible for any duty or tax incurred by customs in the country where the order is delivered. All applicable customs and import duties, fees, taxes and any other charges are the responsibility of the customer. 

By law, Customs require us to state the value of your order on the package and Customs have the right to release or deny release of your package, and in rare cases, they may also delay delivery.

If your order is taking longer than the estimated time, please ensure you have provided the correct address, and check your local post office. Otherwise, please contact us at info@totheheartandback.com and we will gladly assist.

 

Returns & Refunds 

We hope you love your To the Heart and Back purchase!

Please note we do not offer a refund or return for change of mind. 

If you are unhappy with your purchase for any reason, please contact us: info@totheheartandback.com and we will gladly assist.