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All orders will be processed on the day they are received, or the next working day.

Shipping within Australia and New Zealand

All orders will be delivered by Fastway Couriers 2-3 days of your order being placed with the exceptions of Perth and New Zealand which may take longer. You will receive a tracking number with your order confirmation.

International Shipping

All international orders will be delivered by Australia Post. Delivery times will vary according to your location and the delivery schedule of Australia Post. To the Heart and Back is not responsible for items lost, stolen or damaged during shipping.

Please note: all taxes and customs charges are the responsibility of the customer and are not included in the cost of the order or shipping charge.Taxes and customs charges differ depending on the country and state of the shipping address. To the Heart and Back is not responsible for any additional taxes and customs charges that are requested during the shipment of your order.